How Shipping and Delivery Insurance Works

At checkout, you will see the option to add Guide shipping protection to your order, for a small percentage of your cart value.

When checkout is complete the necessary order info is saved for coverage, and a brief email is sent to you, providing instructions for submitting a claim along with a link to the claims page on the Guide website.

When you experience order issues, you simply follow the link to the Guide site and file a claim by submitting your email and order number. The Guide support team is standing by ready to work with you, committed to getting a resolution by way of a replacement order in 24hrs or less. 

If you added Guide Shipping Protection to your order and now are experiencing issues, please go to:

to file a claim. Once submitted, a Guide representative will begin processing your claim and follow up with you via email.

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