Refund and Returns Policy

-----

Returns

If 30 days have gone by since your purchase has been delivered, unfortunately we can’t offer you a refund or exchange.

These items are not returnable unless there is a manufacturers defect or misprint:

  • Customized Items
  • Personalized Items (with unique name)
  • Items Designed With Your Photos

For all other items that are not customized in any way, such as the diaper bags with the generic word "Baby" on them, we offer returns and exchanges.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the original printer or manufacturer.

We may give a partial refund for items returned after the 30 day window since delivery of your order.  Please contact us at returns@TJtoddles.com before returning your item if it has been more than 30 days.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
It can take up to 3-10 business days for your refund to reach your original form of payment, depending on your bank or financial institution. If you haven’t received a refund in this amount of time, contact your credit card company or bank.

Shipping Your Return

If you have qualified for a refund, you should mail your product to:

TJtoddles.com

5138 South 2350 West

Roy Utah US 84067

You will be responsible for paying for your own shipping costs for returning your item, unless it is due to a manufacturers defect or misprint.  In the case of a manufacturers defect or misprint, we will issue you a shipping label to use.  Alternately, if you provide photos of the defect or misprint within 24 hours of receiving your order, we may choose to remake your item without the necessity of sending the defective item back to us.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

-----